Refund policy

Changed your mind about a purchase? You’re in the right place. Here’s a guide on what to do if you’ve had a change of heart about your order.

Returns and refunds:

We will process your refund as soon as you let us know that you would like one or from the date that we receive your item back in stock.
Orders not yet delivered will be refunded within 7 days of notification. We will refund your purchase price, excluding our administration fee of £49 per order.

Orders that have been delivered and returned will be refunded within 7 working days that after we receive your return into stock. We will refund your purchase price, excluding our collection and restocking charge of £99 per order.
For security reasons, you will be refunded on the card or payment method that you used to place your order.

Failed deliveries

If you are not available in person to accept on the delivery day and 4-hour slot we have agreed with you, we reserve the right to charge a fee of £60 for redelivery. All redeliveries will respect our rolling delivery schedule, van capacity & availability in your local area.

Returns

Every order placed is important to us. We want our customers to feel fully supported throughout their entire experience with Caesars Interiors, and that includes Returns & refunds.

If you buy from Caesars Interiors, you are purchasing a piece of furniture unique to you. Every item that leaves our doors is made-to-order and individual to your specifications. We adopt policies and procedures designed to maximise value for our customers. For these reasons, we don’t accept returns of made-to-order items unless they are faulty or incorrect.
Please call our Customer Services Team on (phone number) within 14 days of delivery if you realise your made to bedroom furniture is faulty, or that we have delivered the wrong item. We will try to resolve your issue or facilitate your return.

We may ask for you to send us photos of any areas of damage or imperfection to offer you a suitable course of action.

In cases where a return is requested, you do not need to disassemble your product for our Sleep Team to collect. All we ask is that your unwanted item is returned in the condition it was received.

Returns will only be facilitated Monday to Friday, excluding Bank Holidays at a time that suits our rolling delivery schedule.


Order cancellations:

Customers are able to cancel any order for a full refund if the order has not been placed into production. 

Once an order has been confirmed for delivery (with the customer), production will start. A customer can still cancel the order but there will be a 50% cancellation fee to cover the loss of committed raw materials, administration and processing time. 

Once your order is delivered, we don’t accept returns of made to order items unless they are faulty, or we have delivered the wrong product.